Returns Information and Policy

Please note returns may currently take up to 21 days to be processed. Now all customers can enjoy a 30 day returns period.
We offer a detailed returns policy tailored to our customers. To view specific instructions on how to return your item, please select your country.

UK Free Return

Please note returns may currently take up to 21 days to be processed.

We are pleased to offer free returns via Royal Mail to all our UK customers. If, for any reason, you would like to exchange or get a refund on your jewellery, you can print off your own return labels, post your parcel and we'll take care of the rest. To take advantage of this service, simply follow the steps below.

1. Click below to visit Royal Mail's Tracked Returns website

https://www.royalmail.com/track-my-return/create/731

2. Follow the instructions and fill in your details as instructed

Please note: Our jewellery packages will weigh less than 5kg

Step by step guide image

3. Download your label PDF and print

4. Securely attach the label to your parcel and take to the Post Office.

 If you have any questions or queries regarding our free returns process, please contact us.

Return Policy

Requests for refunds/replacements will be accepted up to 30 days after receipt of your goods. If you are not completely satisfied with your purchase, you can use our free returns service via Royal Mail to send the items back to us for a refund or an exchange. Please read the following to ensure this process is carried out as efficiently as possible.

1. You must inform Pranda UK Limited T/A Gemondo of your request to return in advance:
Please notify us in writing of your intent to return any goods to us. Email us at enquiries@gemondo.com or fill out a return form in your Gemondo account.

2. Product Condition:
While in your possession you must keep any products you intend to return to Gemondo in good as new condition. 

3. Returning The Goods:
With your Gemondo order you will receive a returns form. Please complete this form including the order number and details of exchange or a request for a refund. 
 
In absence of this form, simply leave a note inside the return parcel giving the reason for the return, your name, address, email address and the order number, and send this and the item back to us. If you exercise your right to cancel your order after the goods have been dispatched, you will be responsible for returning the goods to Pranda UK Ltd T/A Gemondo at the address below at your own cost.
 
We strongly recommend you use an insured and verified delivery method such as Royal Mail Special Delivery. If you wish to take advantage of our free returns service you can print a label from the Royal Mail website and take your parcel to your nearest post office. 


Please note returns can take up to 21 days to process from the date the return arrives back to us.

Refunds will be credited via the original payment method.

Depending on your bank, refunds can take up to 5 days to return to your account. If you paid with a credit card the refund will show on your next due statement.
Please take advantage of our free returns service. We are unable to process refunds for delivery costs outside of this service.

4. Faulty or Incorrectly Described Goods:
In the case of faulty or incorrectly described goods, the goods must be returned to Pranda UK Ltd T/A Gemondo as above. If you believe your product is faulty or you have received an incorrect item please contact us.

5. Returns are Subject to the Following Conditions:
  • The goods must be returned with the presentation box and original contents of the parcel.
  • In common with other retailers, for health and hygiene reasons we will not accept the return of earrings that have been previously worn.
  • These terms do not affect your statutory rights.
  • For full terms and conditions please see our T&Cs page


Return Address


DEVLND - Gemondo
PO Box 3492
BRISTOL
BS3 9JS