Returns & Refunds Policy

At Gemondo, we want you to love your jewellery. If something isn’t quite right, returning your order is simple and stress-free. Below you’ll find everything you need to know about returns, refunds, and exchanges for Gemondo Jewellery.



30-Day Returns Window

You can request a return, refund, or exchange within 30 days of receiving your order. This applies to UK and international customers.

Items must be returned in as-new condition, with original packaging and contents included.



UK Returns – Free & Easy

UK customers enjoy free tracked returns via Royal Mail.

How to return from the UK

  1. Create your return using our Royal Mail returns link.
  2. Generate a QR code or print your label
  3. Drop it off at any Post Office or arrange a collection to pick it up from you

Start a UK return (Royal Mail)



International Returns

We make returning your jewellery from outside the UK as simple as possible. All international returns follow the same terms as UK orders — you can request a return, refund, or exchange within 30 days of receiving your order.

Free Returns Countries

Customers in the following countries receive free tracked returns through our returns portal:

United States, Germany, France, Ireland, Italy, Spain, and the Netherlands

Returns from Australia

Australian customers pay local return shipping costs, which will be shown when creating the return label.

How to return internationally

Returning from Australia, United States, France, Germany, Ireland, Italy, Spain or the Netherlands?

  1. Create your return quickly and easily through our Gemondo EziReturns portal
  2. Follow the steps to generate your return label
  3. Drop your parcel at the recommended carrier location.

All Other International Countries

If your country isn’t listed above, you can still return your item through to us at the below address:

International Return Address

Gemondo
c/o DEVLND LIMITED
195 South Liberty Lane
Bristol
BS3 2TN
United Kingdom

Important Return Notes

  • Items must be returned in as-new condition and in their original packaging.
  • Please include your return form or order details inside the parcel.
  • If you arrange your own shipping, we recommend using a tracked service for peace of mind.


Return Conditions

To qualify for a refund or exchange:

  • Items must be returned unworn and in original condition.
  • Original presentation boxes and contents must be included.
  • For hygiene reasons, worn earrings cannot be returned unless faulty.
  • Please include your return form or order details inside the parcel.

These conditions do not affect your statutory consumer rights.



Refunds & Processing Times

  • Once your return arrives, processing may take up to 14 days.
  • Refunds are issued to your original payment method.
  • Your bank may take up to 5 additional days to display the refund.
  • Original delivery charges are not refunded unless the item is faulty or incorrect.


Faulty or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible. We’ll arrange a replacement or refund quickly.



Need Help?

If you have any questions about returns, our customer care team is happy to help

Contact customer care



Returns – FAQs

How long do I have to return my order?

You have 30 days from the date you receive your order to request a return, refund, or exchange.

Do I need to contact you before returning an item?

Yes. Please create your return through our returns portal (or the UK Royal Mail returns link) before sending your parcel. This helps us process your return quickly.

Are UK returns free?

Yes. UK returns are free using our Royal Mail tracked returns service.

Which international countries have free returns?

We offer free tracked international returns for customers in the United States, Germany, France, Ireland, Italy, Spain, and the Netherlands. All free international returns are created through our Gemondo EziReturns portal.

Do Australian customers pay for returns?

Yes. Australian customers pay only local return shipping costs, which are shown when creating a return through the EziReturns portal. The international shipping is covered by us

How do I start an international return?

Returning from outside the UK? Create your return quickly and easily through our Gemondo EziReturns portal and follow the steps to generate your label and return instructions.

How long do refunds take?

Once your return arrives with us, processing can take up to 14 days. After we issue your refund, your bank may take up to 5 days to show the funds in your account.

Can I return earrings?

For hygiene reasons, worn earrings cannot be returned unless they are faulty.

What if my item is faulty or incorrect?

If your jewellery arrives faulty, damaged, or incorrect, please contact us straight away. We’ll arrange a replacement or full refund as quickly as possible.

Do I need to include anything in my return parcel?

Yes. Please include your return form or order details inside the parcel so we can match your return to your order.

Will I get a refund for original delivery charges?

Original delivery charges are not refunded unless your item is faulty or incorrect.