Returns Information
🎁Extended Holiday Return🎁
To make gifting easier this season, purchases made between November 1, 2024, at 12:01 a.m. and December 25, 2024, at 11:59 p.m. are eligible for returns until January 31, 2025. Purchases made outside this period follow our standard 30-day return policy. Stress-free gifting made simple!
We are pleased to offer free returns to our customers from the following countries; Canada, France, Germany, Ireland, Italy, Netherlands, Poland, Spain, UAE, United Kingdom, USA. If you would like to get a refund on your jewellery, you can print off your own return labels, post your parcel and we'll take care of the rest. To take advantage of this service, simply follow the steps below.
UK Free Return
Please note returns may currently take up to 21 days to be processed.
We are pleased to offer free returns via Royal Mail to all our UK customers. If, for any reason, you would like to exchange or get a refund on your jewellery, you can print off your own return labels, post your parcel and we'll take care of the rest. To take advantage of this service, simply follow the steps below.
1. Click below to visit Royal Mail's Tracked Returns website
https://www.royalmail.com/track-my-return/create/731
2. Follow the instructions and fill in your details as instructed
Please note: Our jewellery packages will weigh less than 5kg
3. Download your label PDF and print
4. Securely attach the label to your parcel and take to the Post Office.
If you have any questions or queries regarding our free returns process, please contact us.
International Free Return
We are pleased to offer free returns to all our customers. If, for any reason, you would like to exchange or get a refund on your jewelry, you can print off your own return labels, post your parcel and we'll take care of the rest. To take advantage of this service, simply follow the steps below.
The Ezi-Returns portal is available for all customers in the following countries:
Australia, Canada, France, Germany, Ireland, Italy, Netherlands, Poland, Spain, UAE, United Kingdom, USA
1. Click below to visit Gemondo’s Ezi-Returns portal
https://gemondo.ezireturns.com/
2. Follow the instructions and fill in your details as instructed
Please ensure you include the return form in your package so we can process your return correctly and quickly for you.
For all other customers, returns must be sent back to our UK warehouse for refund or exchange. International returns are subject to the same terms and conditions as our UK orders. Please see the returns policy page for further information.
The return address is:
Gemondo
c/o DEVLND LIMITED
195 South Liberty Lane
Bristol
BS3 2TN
United Kingdom
