Shipping policy
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Clear, tracked delivery from our UK warehouse. Find delivery times, costs, tracking and how to change or cancel your order.
An Update on Our Delivery Rates
At Gemondo, we believe in honest, transparent pricing. We work with lean margins so the prices you see reflect the true cost of fine metals and authentic gemstones, without artificial markups added just to absorb shipping or offer extreme sales.
Due to rising global courier and energy rates over recent months, we have updated our delivery thresholds and international rates to keep them sustainable and aligned with standard logistics costs. This allows us to keep our core jewellery prices fair and true while maintaining the quality, care, and secure delivery you expect from us.
Thank you for your understanding and ongoing support.
On-time Christmas Delivery Dates🎄
For the best chance of receiving your order before Christmas, please place your order by the following dates:
- International Standard: Tuesday, 8 December
- International Expedited: Tuesday, 15 December
- UK Standard / Economy: Tuesday, 15 December
- UK Next Day: Friday, 18 December
Please note: Orders placed within 3 days after the relevant cut-off date may still arrive before Christmas, but are at high risk of courier delays. Christmas delivery cannot be guaranteed.
Where we ship
We dispatch jewellery worldwide from our UK warehouse. We currently ship to the United Kingdom, a selection of EU countries, Australia, the United States and Canada. If you don’t see your country in the table below, please contact Customer Care for options.
- United Kingdom (UK)
- Selected EU countries — France, Germany, Ireland, Netherlands, Italy, Spain
- Australia & New Zealand
- United States (USA)
- Canada
Shipping costs & delivery times
Delivery options, costs and times vary by destination and order value. Below are clear, easy-to-scan tables — please use them as a quick guide. For the countries listed below all product prices include relevant duties and taxes and orders are shipped DDP, for easy hassle free delivery to your door
United Kingdom
| Order value (GBP) | Standard | Next Day* |
|---|---|---|
| Under £95 | £3.95 | £9.95 |
| £95 and over | Free | £9.95 |
Delivery times (UK): Economy 2–5 working days • Standard 2–3 working days • Next working day for orders placed before 14:00 GMT (Mon–Fri).
*Channel Islands, Scottish Highlands & Northern Ireland may be 1-2 days
EU (France, Germany, Netherlands, Ireland)
| Order value | Standard | Expedited |
|---|---|---|
| Under €150 | €8.75 | €32 |
| €150 and over | Free | €25 |
Delivery times (EU): Standard 7–10 working days • Expedited 2–3 working days.
Prices are inclusive of duties and taxes - DDP
Italy & Spain
| Order value | Standard | Expedited |
|---|---|---|
| Under €150 | €11 | €32 |
| €150 and over | Free | €25 |
Delivery times: Standard 7–10 working days • Expedited 2–3 working days.
Prices are inclusive of duties and taxes - DDP
Australia & New Zealand
| Order value (AUD) | Standard | Expedited |
|---|---|---|
| Under $280 | $22 | $65 |
| $280 and over | Free | $45 |
Delivery times: Standard 7–21 working days • Expedited 2–4 working days.
Prices are inclusive of duties and taxes - DDP
United States
| Order value (USD) | Standard | Expedited |
|---|---|---|
| Under $200 | $13 | $32 |
| $200 and over | Free | $20 |
Delivery times: Standard 7–10 working days • Expedited 2–3 working days.
Prices are inclusive of duties and taxes - DDP
Canada
| Order value | Standard | Expedited |
|---|---|---|
| Under £250 | £23 | £54 |
| £250 and over | Free | £30 |
Delivery times: Standard 7–10 working days • Expedited 2–3 working days.
Order processing
We aim to dispatch all orders the same working day if placed before 14:00 GMT (Mon–Fri), excluding bank holidays. Bespoke or made-to-order items may take longer — these items will display an estimated dispatch time at checkout.
Tracking & delivery
All deliveries include a tracking number and progress updates. UK deliveries will require a signature — if you miss a delivery, your courier will leave collection instructions. International deliveries may be handled by local postal services once the parcel leaves the UK.
- Tracking number sent by email once dispatched
- UK deliveries: signature required for higher-value parcels
- Contact Customer Care if tracking shows a problem beyond the delivery window
Cancellations & changes
If you need to cancel or change an order, please contact Customer Care as soon as possible. Once processing or dispatch has begun we may not be able to make changes.
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Shipping FAQs
Do you include duties & taxes?For the UK and the listed EU countries duties and taxes are included. For other countries duties and taxes may be payable by the customer at import.
Can I track my order?Yes — tracking details are emailed when your order is dispatched. Use the tracking link in the email or contact Customer Care if you need help.
What are your delivery times?Delivery times vary by country and service: UK standard 2–5 working days, EU 7–10 working days, expedited services typically 2–4 working days. Check the tables on this page for specifics.
How do I return an item?Visit our Returns & Refunds page for step-by-step return instructions and to check if your purchase is eligible for a refund or exchange.
How soon will my order dispatch?We aim to dispatch same working day for orders placed before 14:00 GMT (Mon–Fri), excluding bank holidays. Bespoke items may take longer.
Can I change or cancel my order?Contact Customer Care as soon as possible. Once processing or dispatch has begun we may not be able to change or cancel the order.
Helpful links
Last updated: 11th February 2026. Prices and delivery times are indicative and subject to change — please confirm at checkout.