Our belief is that products should be crafted to last therefore Gemondo is proud to offer a lifetime warranty to back that claim.
Your GEMONDO jewellery is protected by Pranda UK Limited t/a Gemondo for the lifetime of the piece under the terms and conditions of this quality promise. The Pranda UK Limited t/a Gemondo quality promise covers material and manufacturing defects. A copy of your invoice is required for proof of purchase.
YOUR WARRANTY DOES NOT COVER
This quality promise is void if the item has been damaged from improper handling, accidents and negligence of persons other than authorised Pranda UK Limited sales or service agents, unauthorised repair, or other factors not due to defects in materials or workmanship. Gold plated items tend to fade in time and our warranty does not cover gold re-plating.
Repairs or replacements of the same items can take up to a maximum of 6-8 weeks to return. This returns period is dependent on sourcing materials and/or gemstones in cases of loss. As we aim to bring you rarer natural stones and unique designs, a minority of cases with unusual or uncommon gemstones, cuts and stone sizes may occur. In instances such as these beyond our immediate control, it may be difficult if at all possible to source and replace to the exact specifications of the original item.
Gemondo cannot guarantee that we can provide the same model of jewellery, but will always try and any amendments will always be communicated to you before repair takes place. If your model is not available, an item of equal value and similar appearance will be offered.
For service work that is not covered under this warranty, one of our in-house jeweller team may perform such services for a quoted charge dependent on nature of the request. These charges are subject to change and an estimated return date will be provided upon request. Such charges will be communicated to and agreed by you prior to any action.
Should service be required, please email us at firstname.lastname@example.org and provide us with the following information:
- Proof of purchase
- An image of your item highlighting the issue
Once confirmed by a member of our team, please send your item to:
WARRANTY DEPT (Gemondo)
Pranda UK Limited t/a Gemondo, The Smith, Suite 31 - Euphrates, 145 London Rd, Kingston upon Thames, KT2 6SR
Phone: +44 (0) 208 941 5707
Pranda UK Limited highly recommends you insure your parcel and adequately protect the jewellery during shipment. Pranda UK Limited is not responsible for products lost or damaged during shipment.